Shipping policy

SHIPPING POLICY

Thank you for shopping with MC Direct. This policy explains how orders are processed, shipped, tracked, and handled when delays or delivery problems occur.

ORDER PROCESSING

MC Direct works with multiple approved brands, suppliers, and fulfillment partners. Processing times may vary depending on the product, supplier, inventory availability, destination, and seasonal order volume.

Processing time is the time required to prepare an order before it is handed to the shipping carrier. Processing time is separate from the carrier’s estimated transit time.

Business days do not include weekends or federal holidays.

DELIVERY ESTIMATES

Any processing or delivery timeframe displayed on a product page, during checkout, or in an order confirmation is an estimate unless expressly stated otherwise.

Delivery estimates may be affected by:

• Product availability
• Supplier processing times
• Carrier delays
• Weather
• Holidays
• Incorrect or incomplete addresses
• Events outside the reasonable control of MC Direct

MC Direct cannot guarantee a specific delivery date unless a written guarantee is expressly provided.

ORDERS MAY ARRIVE IN MULTIPLE PACKAGES

Products in the same order may be fulfilled by different approved suppliers and shipped from different locations.

As a result, an order may:

• Arrive in two or more packages
• Arrive on different days
• Include more than one tracking number
• Be delivered by different carriers

Receiving only part of an order does not necessarily mean another item is missing.

Each shipment will receive separate tracking information when available. MC Direct remains your primary point of contact for questions concerning the entire order.

SHIPPING CHARGES

Shipping charges, when applicable, are calculated and displayed during checkout.

Customers will not be charged an additional shipping fee after checkout merely because MC Direct or a fulfillment partner divides the order into multiple packages.

TRACKING INFORMATION

Tracking information will be emailed when each package ships.

Tracking activity may not appear immediately after a label is created. Carriers sometimes require 24 to 72 hours to scan and update a shipment.

Customers should review all tracking numbers associated with an order before reporting an item as missing.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address.

Please review the following before submitting an order:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City, state, and ZIP code
• Email address

Contact combatcharged@gmail.com immediately if an address correction is needed.

MC Direct will attempt to make the correction, but an address cannot always be changed after an order enters processing or has been transferred to a supplier or carrier.

Additional shipping costs caused by an incorrect address, refused delivery, failed delivery attempt, or unclaimed package may be the customer’s responsibility.

SHIPPING DELAYS

MC Direct will make reasonable efforts to ship products within the timeframe stated when the order is placed.

If MC Direct learns that an item cannot ship within the stated timeframe—or within the timeframe required by applicable law—we will notify the customer and provide available options.

Those options may include:

• Agreeing to a revised shipping date
• Canceling the delayed item
• Canceling the affected order
• Receiving a refund for merchandise that cannot be shipped

When customer consent to a delay is required, MC Direct will not treat the order as indefinitely delayed without providing the customer with an opportunity to cancel.

If MC Direct determines that an item cannot be fulfilled, the affected item will be canceled and refunded.

OUT-OF-STOCK OR UNAVAILABLE ITEMS

Inventory information may occasionally change after an order is submitted, particularly when products are supplied by an outside brand or fulfillment partner.

If an item becomes unavailable, MC Direct may:

• Offer a comparable replacement with the customer’s approval
• Provide a revised expected shipping date
• Cancel and refund the unavailable item

MC Direct will not substitute a materially different product without customer approval.

PACKAGES MARKED DELIVERED

When tracking shows that a package was delivered but it cannot be located, customers should:

1. Confirm that the shipping address on the order is correct.
2. Check around the property, mailbox, porch, garage, side door, and other delivery locations.
3. Ask household members, neighbors, front-desk staff, or property management whether they accepted the package.
4. Allow until the end of the delivery day because some carriers mark packages delivered shortly before arrival.
5. Contact the carrier using the tracking number.
6. Email combatcharged@gmail.com if the package still cannot be located.

MC Direct will assist with the investigation, but carrier findings, delivery photographs, GPS information, and claim procedures may affect the available resolution.

LOST PACKAGES

Contact combatcharged@gmail.com when tracking has not updated for an unreasonable period or the carrier confirms that a package may be lost.

Include:

• Your name
• MC Direct order number
• Tracking number
• A brief description of the issue

MC Direct will work with the carrier and fulfillment partner to investigate. Carrier investigations may take additional time.

If a package is confirmed lost, MC Direct will determine the appropriate resolution, which may include a replacement or refund.

DAMAGED PACKAGES OR PRODUCTS

Inspect all packages when they arrive.

Report shipping damage to combatcharged@gmail.com within 7 days of delivery.

Include:

• Your order number
• Clear photographs of the damaged product
• Photographs of the exterior and interior packaging
• A photograph of the shipping label
• A description of the damage

Do not discard the product, packaging, or shipping materials until MC Direct confirms that they are no longer needed for a carrier or supplier claim.

REFUSED AND UNCLAIMED PACKAGES

Packages that are refused, unclaimed, or returned because of an incorrect address may be subject to return-shipping or reshipping costs.

A refund, when approved, may be reduced by nonrefundable shipping expenses or carrier charges unless the delivery problem resulted from an error by MC Direct or its fulfillment partner.

SHIPPING RESTRICTIONS

Some survival, first-aid, emergency, knife, tool, or restricted products may be subject to carrier, geographic, age, or legal shipping limitations.

Availability at checkout does not override applicable laws or carrier restrictions.

MC Direct may cancel and refund an item that cannot legally or safely be shipped to the delivery address provided.

INTERNATIONAL SHIPPING

International shipping is available only when an eligible destination appears during checkout.

International customers may be responsible for customs duties, taxes, import charges, brokerage fees, or other charges imposed by the destination country or carrier.

These charges are generally not included in the product price or shipping charge unless expressly stated during checkout.

Customs processing may delay delivery.

ORDER CANCELLATIONS

Contact combatcharged@gmail.com immediately to request an order cancellation.

MC Direct will attempt to stop the order, but cancellation cannot be guaranteed after an item enters production, processing, or fulfillment.

If the order cannot be canceled before shipment, the customer may request a return after delivery in accordance with the MC Direct Return and Refund Policy.

CONTACT MC DIRECT

For shipping, tracking, delivery, damage, or missing-package questions, contact:

MC Direct
Email: combatcharged@gmail.com
Website: mcdirect.org