Refund policy
We want you to be satisfied with your purchase from MC Direct. Please review the following policy before requesting a return.
30-Day Return Window
Unless otherwise stated on the product page, you may request a return within 30 days after the item is delivered.
To qualify for a return, the item must be:
- Unused, unworn, and unwashed
- In the same condition in which it was received
- In its original packaging when applicable
- Returned with its original tags, accessories, parts, and instructions
- Accompanied by proof of purchase or the MC Direct order number
Items that do not meet these requirements may be refused.
This policy does not limit any rights provided to you under applicable law.
Starting a Return
Before returning an item, email:
Include:
- Your name
- Your MC Direct order number
- The item you wish to return
- The reason for the return
- Photographs when the item is damaged, defective, or incorrect
Do not mail an item back until MC Direct has approved the return and provided return instructions.
MC Direct works with multiple brands and fulfillment partners. Because items may ship from different locations, the correct return address may vary by product. The approved return address will be provided after your return request is reviewed.
Items mailed to MC Direct, a supplier, or a manufacturer without authorization may be refused or may experience significant delays.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
Contact combatcharged@gmail.com within 7 days of delivery if an item:
- Arrives damaged
- Appears defective
- Is different from the item ordered
- Is missing parts or accessories
Include clear photographs of the item, its packaging, and the shipping label when applicable.
After reviewing the issue, MC Direct may provide a replacement, exchange, refund, replacement part, or another appropriate resolution.
Please keep the item and all original packaging until MC Direct confirms what should be done with them.
Non-Returnable Items
The following items are not eligible for return unless they arrived damaged, defective, or incorrect, or applicable law requires otherwise:
- Products marked Final Sale, Closeout, or Non-Returnable
- Gift cards
- Personalized, customized, or made-to-order merchandise
- Items that have been worn, washed, altered, used, or damaged after delivery
- Items missing original packaging, tags, parts, accessories, or instructions
- Opened first-aid, medical, emergency, personal-care, hygiene, food, or safety products when accepting the return would create a health, sanitation, or safety concern
Contact us before purchasing if you have questions about whether a particular item is returnable.
Return Shipping Costs
Customers are responsible for return-shipping costs when returning an unwanted item, ordering the wrong size, or changing their minds.
MC Direct will be responsible for reasonable return-shipping costs when:
- The wrong item was sent
- The item arrived damaged
- The item arrived defective
- The return is required because of an error by MC Direct or its fulfillment partner
Original shipping charges are not refundable unless the return resulted from an error by MC Direct or its fulfillment partner.
Use a trackable shipping service and retain the tracking receipt. MC Direct is not responsible for unauthorized returns or return packages lost in transit.
Exchanges
To request a different size, color, or product, contact combatcharged@gmail.com.
Because inventory is managed by multiple fulfillment partners, replacement items cannot be guaranteed.
In many cases, the fastest option is to complete an approved return and place a new order for the desired item.
Refunds
After an approved return is delivered and inspected, MC Direct will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
MC Direct normally processes approved refunds within 5 business days after inspection. Your bank, credit-card company, PayPal, Shop Pay, or other payment provider may require additional time to post the refund to your account.
MC Direct cannot control processing delays caused by a customer’s financial institution.
Late or Missing Refunds
If you have received confirmation that a refund was issued but do not see it:
- Check your bank or credit-card account again.
- Contact your payment provider because posting times vary.
- Email combatcharged@gmail.com if the refund still cannot be located.
Orders Shipped in Multiple Packages
Products from one order may be fulfilled by different approved suppliers and may arrive in separate packages.
The return period for each item begins on the date that particular item is delivered.
Each item may also have a different approved return address. Contact MC Direct before returning any portion of a split shipment.
Cancellations
Contact combatcharged@gmail.com immediately if you need to cancel an order.
We will attempt to stop the order, but cancellation cannot be guaranteed after an item has entered production, processing, or fulfillment.
If the order cannot be canceled, you may request a return after delivery, subject to this policy.
Contact MC Direct
All return, exchange, damage, cancellation, and refund questions should be directed to:
MC Direct
Email: combatcharged@gmail.com
Website: mcdirect.org